Zenni Eyewear Protection Claim Submission Form
Thank you for choosing Zenni! All Zenni glasses are covered by a 30-day warranty. If you purchased our 365-day extended warranty at checkout, you can use this form to submit a claim for a replacement pair.
Without a purchased extended warranty, this request cannot be processed. Do you have a 365-day extended warranty for this pair of Zenni glasses?
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Yes, I have purchased an Extended Warranty.
No, I have not purchased an Extended Warranty.
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Zenni Eyewear Protection Claim Submission Form
Claim Details
Sorry! You're not eligible to submit.
It looks like you're not eligible for a replacement under the extended warranty coverage because you did not purchase an extended warranty along with your glasses purchase. For other inquiries or concerns about your glasses, please contact Zenni support at https://zenni.com/help to explore your options.
Name
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First Name
Last Name
Your email address
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Confirmation Email
Please retype your email address. Your email address must match your original order.
Order Number
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Please input your original number that starts with the letter "o"
Item (SKU) Number or Description
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If your order has multiple items with a warranty, please describe which item we are replacing.
Reason for Claim
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Issue with frame
Issue with lens(es)
Issue with lens coating
Other issue
Details about the Damage or Issue
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Loss Date - Please enter the date that the damage occurred or that you noticed an issue.
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Month
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Day
Year
Date Picker Icon
Are you submitting this claim within 365 days from the original delivery date?
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Yes
No
Have you made any modifications to your frame or lenses since purchasing?
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Yes
No
Are you the original purchaser of this product?
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Yes
No
If these are prescription lenses, has there been a change to the prescription since the original purchase?
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Yes
No
Photo that Shows the Damage
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Choose a file
Include photos for faster response. Please ensure the photo clearly shows the damaged part. Attachments are limited to 5MB
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