Zenni Eyewear Protection Claim Submission Form

Zenni Eyewear Protection Claim Submission Form

Thank you for choosing Zenni! All Zenni glasses are covered by a 30-day warranty. If you purchased our 365-day extended warranty at checkout, you can use this form to submit a claim for a replacement pair.
Without a purchased extended warranty, this request cannot be processed. Do you have a 365-day extended warranty for this pair of Zenni glasses?*

Yes, I have purchased an Extended Warranty.No, I have not purchased an Extended Warranty.

Zenni Eyewear Protection Claim Submission Form

Claim Details
Sorry! You're not eligible to submit.

It looks like you're not eligible for a replacement under the extended warranty coverage because you did not purchase an extended warranty along with your glasses purchase. For other inquiries or concerns about your glasses, please contact Zenni support at https://zenni.com/help to explore your options.
Name*

First NameLast Name
Your email address*

Confirmation EmailPlease retype your email address. Your email address must match your original order.
Order Number*
Please input your original number that starts with the letter "o" and is followed by nine or ten numerical digits.
Order Number must start with an "o".
Item (SKU) Number or Description*
If your order has multiple items with a warranty, please describe which item we are replacing.
Reason for Claim*

Issue with frameIssue with lens(es)Issue with lens coatingOther issue
Details about the Damage or Issue*
Loss Date - Please enter the date that the damage occurred or that you noticed an issue.*

MonthDayYear
Are you submitting this claim within 365 days from the original delivery date?*

YesNo
Have you made any modifications to your frame or lenses since purchasing?*

YesNo
Are you the original purchaser of this product?*

YesNo
If these are prescription lenses, has there been a change to the prescription since the original purchase?*

YesNo
Thank you for reaching out to us. Unfortunately, based on your responses, it appears that your claim does not meet the criteria for approval. If you have any questions or need additional support, please don’t hesitate to review our terms and conditions or get in touch with us. We’re happy to help!
Photo that Shows the Damage

Include photos for faster response. Please ensure the photo clearly shows the damaged part. Attachments are limited to 5MB
Cancelof
If your claim is approved, ship replacement to:*

Same address as original orderNew address
Address

Street Address

Street Address Line 2

CityState

Zip Code
Should be Empty:

Zenni Eyewear Protection Claim Submission Form

Zenni Eyewear Protection Claim Submission Form

Sorry! You're not eligible to submit.